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Employment Opportunities


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Thank you for your interest in joining our family in serving our local community.  Each applicant  should have a clean driving record and professional attire as well as be caring, compassionate, and meticulous with details. 

Please use the application for employment provided on this page in PDF; once completed you may scan and submit by email to info@sullivanfuneralcare.com or deliver in person.

No Phone Calls Please

Download Application for Employment

Click on the graphic on the left to download the file.

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Applicants seeking to apply must be computer savvy, follow directions, and use this PDF Application above.  You may submit by scanning and emailing, mailing to our PO Box or drop off in person.

Current Openings:

 Licensed Funeral Director or Apprentice

The position will manage, prepare and direct funeral services, conduct and coordinate the delivery of remains to the mortuary.  The position will prepare remains for services and/or interment.  The major objectives are to provide the highest quality services and products and to satisfy the needs of all client families.  Position includes on-call rotation hours that includes evenings, nights, weekends and holidays.

Salary: Base Pay plus Hourly

Essential Job Duties and Responsibilities


  1.        Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  2.        Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, co-workers     and management.
  3.        Remain up-to-date on Policy Tech reading as assigned.
  4.        Delivery of remains to funeral home.  Most often will make contact with client family members and will effect initial coordination of activities with medical examiner and satisfy other legal requirements. (i.e. FTC Rules).
  5.        Follow company Protocol standards by initiating Chain of Custody, personal effects documentation, etc. while making removals.
  6.        Wear and use the personal protective equipment at all times during the performance of the job duties that require such equipment.
  7.        Comply with the rules, regulations, policies, and procedures as outlined by the Occupational Safety and Health Administration (OSHA) and Funeral Home Policies and Procedures.
  8.        Treat human remains with respect and decorum.
  9.        May be required to perform Pre-arrangement Family Service Counselor function of assisting client families with requested service arrangements, selection of funeral merchandise and other products and financial arrangements.
  10.         Plan and effect placement of casket in visitation area, adjust light fixtures and arrange or supervise arrangement of floral tributes.
  11.         Direct casket bearers in placement and removal of casket to and from funeral coach, chapel or other place of service and interment location.
  12.        Counsel with and advise client families and arrange funerals, and supervise funeral service activities in accordance with the individual client family's wishes.
  13.        Coordinate all service arrangements and details with clergy, other presiding persons, fraternal or military organizations who may participate in the conduct of the funeral service.
  14.        Possess knowledge of the geographic location of all hospitals, cemeteries, crematories, churches, synagogues, and other places where funeral services may be held including traffic patterns to and from each location and entrance and exit points of each building.
  15.       Communicate with each clergy in the trade area as to the conduct of individual funeral services (i.e. musical preference, open or closed casket, traditional or contemporary attitudes).
  16.        Most often, lead funeral procession from place of service to interment site.
  17.        Possess necessary licensure or other certification to meet local or state legal requirements in order to perform the functions of a Funeral Director. If applicable, possess and maintain necessary licensure or certification to meet local, state, and federal legal requirements to perform the function of embalming.
  18.        Supervise and assist with visitation by ushering and directing families and visitors of deceased to and from visitation area and where services are conducted.
  19.        Participate in market outreach activities including one-on-one presentations, group presentations and event participation in accordance with pre-established standards in furtherance of our home office business growth objectives; encouraged to participate in community, civic or fraternal organizations as a part of local promotional and outreach efforts.
  20.          Supervise and assist the transportation of family members assuring timely departure and arrival as agreed with client family.
  21.          Arrange family automobiles in funeral procession in accordance with the client family’s wishes.
  22.          Ensure that all employees participating in a given funeral service are performing their assigned functions and in place at designated times.
  23.          Arrange and coordinate shipment of remains to and from other cities and localities.
  24.          Supervise and assist certain operational and managerial functions in the absence of managing funeral director.
  25.          Participate in the general upkeep of the building, grounds and cars.
  26.          Where applicable, be certified to operate crematory retort and follow standard procedures and record keeping.
  27.          Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

 Essential Physical Responsibilities

•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Occasional very heavy work requiring exertion of more than three hundred (300) pounds of force to lift, carry, push, pull or otherwise move objects. Employee uses hands to grasp, finger, handle, or feel objects, tool or controls. The employee reaches with arms and hands, and is frequently required to walk, stand, bend, or stoop, and is occasionally required to kneel, climb, balance, crouch, or crawl.
•    Ability to clearly express or exchange ideas by means of the spoken word, and to receive detailed information through verbal communications, with or without correction.
•    Clarity of vision at distances of 20 inches or less, more than 20 inches and less than 20 feet, and more than 20 feet, with or without correction; color vision, depth perception, and peripheral vision.
•    Ability to tolerate exposure to hazardous substances subject to government requirements.
•    Ability to travel by standard methods of transportation.
•    Must be capable of communicating with management and supervised employees.
•    Must be free from judgment-impairing conditions, disease or addictions, or those, which impair ability to interact with employees, management or public.

Work Environment:

•    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Moderately undesirable conditions due to frequent exposure to one or more disagreeable elements, such as dirt, dust, temperature extremes, weather fluctuations, equipment movement hazards, toxic or caustic chemicals, biological hazards.

Required Qualifications:

•    High School Diploma or Equivalent
•    Possess a Funeral Director license or ability to reciprocate or currently enrolled in an accredited mortuary science program
•    Valid Driver’s License with a clean driving record for past 3 years
Other Skill and Abilities:
•    In-depth knowledge of all aspects of the funeral service, including embalming and cosmetology. Basic knowledge of general office procedures and operation of appropriate equipment. Ability to organize and prioritize work.
•    Applicants MUST have a broad and substantial working knowledge of computers, namely windows and mac systems and programs such as Microsoft Word and Excel.

Other Requirements:
•    Exceptional verbal and interpersonal skills; compassionate understanding and ability to deal with all aspects of grief. State registration and certification as a funeral director or apprentice

Notice:

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature and expectations of the position.


Office Assistant

DESCRIPTION

Assists as directed in the day today operations of the administrative function of the funeral home and crematory.  Receives and directs callers and visitors of the funeral home. Performs a variety of clerical and other tasks. Typical duties include answering phones and operating a multi-line phone system, typing and/or word processing, scheduling appointments, gathering information, and maintaining files or records.  Work under direct supervision, receive specific instructions on new or unfamiliar tasks,and have limited exposure to confidential information.

Administrative Support Customer Service

  • Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
  • Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
  • Assists with clerical aspects of a funeral/crematory such as: Complete and file the death certificates, file insurance claim forms, obituaries, memorial book, memorial folders, prayer cards and pages. 
  • Assist with maintaining funeral home files.
  • Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
  • Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
  • Ensures the entrance area of the facility is clean by providing light housekeeping as necessary

Other Responsibilities:

  1. Assist with the cleaning of facility, (sweeping, mopping, dusting, cleaning restrooms, keeping toiletries stocked).
  2. May occasionally work evenings as a visitation host.

 

Requirements & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:       

  • High school diploma or GED equivalent

Experience:       

  • Minimum 6 months clerical and/or customer service experience

Knowledge, Skills & Abilities:

  • Knowledge of secretarial and office administrative procedures
  • Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines
  • High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Professional communication skills both orally and in writing
  • Ability to maintain confidentiality
  • Attention to detail and accurately take messages and information
  • Ability to multi-task and set priorities.
  • Ability to read and interpret general business document or governmental regulations. Ability to effectively present information and respond to questions from the managers, customers, and the general public.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  •  Ability to interpret a variety of instructions furnished in written, oral or schedule form.
  • Knowledge of all aspects of the business dimension of the funeral profession, including bookkeeping, accounts payable,accounts receivable and purchasing. A sound knowledge of accepted business procedures and operation of office equipment. Ability to organize and prioritize work.·         

Work Environment and Dress Code:

  • We maintain a professional, but comforting family like work environment. 
  • Must be pet friendly
  • Professional attire is required
  • Tattoos must remain covered at all times.

Preneed / Preplanning Counselor

Salary: Commission – As Earned

The responsibilities of a Preneed / Preplanning Counselor include: creating sales presentations, networking, retrieving referrals, and presenting informational seminars. We will provide excellent, structured, field, and online trainings through our partnership with Security National Life Insurance Company. This position offers substantial earning potential, and you will be equipped with the tools and training needed to achieve your financial goals.

When you join our team, you will have a long-term career opportunity assisting families and individuals with their advance funeral and/or cremation arrangements. You will feel great about what you’re doing, and get paid well while doing it!

The position will assist families in the pre-planning and funding of burial/cremation arrangements through the purchase of a life insurance or annuity policy or utilizing other funding methods available through the company.  All of this is done before the need arises.  This individual is responsible for providing prompt, courteous and knowledgeable service to our client families.

This position requires a minimum of a Final Expense Insurance license, which we can assist you obtaining. Or a general Life Insurance License will be sufficient. 

  • Responsible for the sales and services either in a client family’s home, or in the funeral home office.
  • Responsible for developing and following up on leads, either self-generated or received from other reliable, company-approved sources.
  • Organize and conduct public seminars in concert with delivery of aftercare services.  Also, convert generated leads from these programs to preneed sales.
  • Assist in the development of after-care and seminar resources for funeral home and community.
  • Must remain well informed and educated on the benefits of pre-arrangement and possess the ability to pass this information on to client families.
  • Must be able to utilize tools given to generate sales, procure leads to increase sales, and close a sale.
  • Must develop positive relationships with local churches, nursing homes, hospitals and hospice providers.
  • Must possess (or willing to obtain) the necessary licensure or other certification to meet local or state legal requirements and must be licensed with the insurance company used by our company to underwrite our policies.
  • Must possess knowledge of the funeral rites, ceremonies and customs associated with various religions, always confirming the information with the clergy at the time the service is pre-arranged.
  • Must be very knowledgeable of general price lists, casket price lists and merchandise price lists for funeral homes and cemeteries and be able to answer all questions concerning prices and merchandise within the requirements of the Federal Trade Commission (FTC) rules.
  • Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.



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