site image

Employment Opportunities


site image
Thank you for your interest in joining our family in serving our local community.  Each applicant  should have a clean driving record and professional attire as well as be caring, compassionate, and meticulous with details. 

Please use the application for employment provided on this page in PDF; once completed you may scan and submit by email to info@sullivanfuneralcare.com or deliver in person.

No Phone Calls Please

Download Application for Employment

Click on the graphic on the left to download the file.

site image

Applicants seeking to apply must be computer savvy, follow directions, and use this PDF Application above.  You may submit by scanning and emailing,mailing to our PO Box or drop off in person.

Current Openings:


Office Assistant

DESCRIPTION

Assists as directed in the day today operations of the administrative function of the funeral home and crematory.  Receives and directs callers and visitors of the funeral home. Performs a variety of clerical and other tasks. Typical duties include answering phones and operating a multi-line phone system, typing and/or word processing, scheduling appointments, gathering information, and maintaining files or records.  Work under direct supervision, receive specific instructions on new or unfamiliar tasks,and have limited exposure to confidential information.

Administrative Support Customer Service

  • Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
  • Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
  • Assists with clerical aspects of a funeral/crematory such as: Complete and file the death certificates, file insurance claim forms, obituaries, memorial book, memorial folders, prayer cards and pages. 
  • Assist with maintaining funeral home files.
  • Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
  • Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
  • Ensures the entrance area of the facility is clean by providing light housekeeping as necessary

Other Responsibilities:

  1. Assist with the cleaning of facility, (sweeping, mopping, dusting, cleaning restrooms, keeping toiletries stocked).
  2. May occasionally work evenings as a visitation host.

 

Requirements & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:       

  • High school diploma or GED equivalent

Experience:       

  • Minimum 6 months clerical and/or customer service experience

Knowledge, Skills & Abilities:

  • Knowledge of secretarial and office administrative procedures
  • Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines
  • High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Professional communication skills both orally and in writing
  • Ability to maintain confidentiality
  • Attention to detail and accurately take messages and information
  • Ability to multi-task and set priorities.
  • Ability to read and interpret general business document or governmental regulations. Ability to effectively present information and respond to questions from the managers, customers, and the general public.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  •  Ability to interpret a variety of instructions furnished in written, oral or schedule form.
  • Knowledge of all aspects of the business dimension of the funeral profession, including bookkeeping, accounts payable,accounts receivable and purchasing. A sound knowledge of accepted business procedures and operation of office equipment. Ability to organize and prioritize work.·         

Work Environment and Dress Code:

  • We maintain a professional, but comforting family like work environment. 
  • Must be pet friendly
  • Professional attire is required
  • Tattoos must remain covered at all times.

Preneed / Preplanning Counselor

Salary: Commission – As Earned

The responsibilities of a Preneed / Preplanning Counselor include: creating sales presentations, networking, retrieving referrals, and presenting informational seminars. We will provide excellent, structured, field, and online trainings through our partnership with Security National Life Insurance Company. This position offers substantial earning potential, and you will be equipped with the tools and training needed to achieve your financial goals.

When you join our team, you will have a long-term career opportunity assisting families and individuals with their advance funeral and/or cremation arrangements. You will feel great about what you’re doing, and get paid well while doing it!

The position will assist families in the pre-planning and funding of burial/cremation arrangements through the purchase of a life insurance or annuity policy or utilizing other funding methods available through the company.  All of this is done before the need arises.  This individual is responsible for providing prompt, courteous and knowledgeable service to our client families.

This position requires a minimum of a Final Expense Insurance license, which we can assist you obtaining. Or a general Life Insurance License will be sufficient. 

  • Responsible for the sales and services either in a client family’s home, or in the funeral home office.
  • Responsible for developing and following up on leads, either self-generated or received from other reliable, company-approved sources.
  • Organize and conduct public seminars in concert with delivery of aftercare services.  Also, convert generated leads from these programs to preneed sales.
  • Assist in the development of after-care and seminar resources for funeral home and community.
  • Must remain well informed and educated on the benefits of pre-arrangement and possess the ability to pass this information on to client families.
  • Must be able to utilize tools given to generate sales, procure leads to increase sales, and close a sale.
  • Must develop positive relationships with local churches, nursing homes, hospitals and hospice providers.
  • Must possess (or willing to obtain) the necessary licensure or other certification to meet local or state legal requirements and must be licensed with the insurance company used by our company to underwrite our policies.
  • Must possess knowledge of the funeral rites, ceremonies and customs associated with various religions, always confirming the information with the clergy at the time the service is pre-arranged.
  • Must be very knowledgeable of general price lists, casket price lists and merchandise price lists for funeral homes and cemeteries and be able to answer all questions concerning prices and merchandise within the requirements of the Federal Trade Commission (FTC) rules.
  • Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.



A year of daily grief support

Our support in your time of need does not end after the funeral services.  Enter your email below to receive a grief support message from us each day for a year.  You can unsubscribe at any time.


© 2019 Sullivan Funeral Care. All Rights Reserved. Funeral Home website by CFS